Refund policy

Made to order

Every Poor Knights Supply Co. item is printed on demand just for you. We don't keep inventory, so we can't resell returned items.

Damaged, defective, misprinted, or wrong items

If your item arrives damaged, has a printing or manufacturing defect, or isn't what you ordered (a different design, size, or color from what you selected), contact us at poorknightssupplyco@gmail.com within 30 days of delivery. Please include your order number, a clear photo of the problem plus a photo of the whole item, and, for shipping damage, a photo of the package and shipping label.

Once we confirm the issue, we'll send a free replacement or, if you prefer (or a replacement isn't possible), give a full refund for the affected item. You usually don't need to return the item.

Change of mind or wrong size ordered

Because items are custom-made, we don't accept returns, exchanges, or refunds for a change of mind or if you ordered the wrong size. Please check the size chart before ordering.

Order changes and cancellations

We can change or cancel an order within 2 hours of purchase. After production starts, we can't cancel or change it.

Lost packages and wrong addresses

If your package hasn't arrived 7 business days after the estimated delivery date, contact us and we'll investigate with the carrier and our production partner. If a package is returned because the address entered at checkout was wrong or incomplete, we can reship it at the customer's cost. We are not responsible for orders delivered to an incorrect address that the customer provided.